Privacy Policy | Hollout

01 What We Collect

1.1 Information You Give Us

When you sign up or fill out your profile, you may give us:

Your name, Google or Apple sign-in email, birth date, gender, occupation, and interests
Optional profile details such as photos, a bio, a website, social accounts, and visibility settings
Business-facing details you choose to set, such as a business-facing name, bio, or profile photo

Hollout currently uses Google and Apple as its main sign-in providers. We do not rely on phone-number sign-in as the normal way to access an account.

1.2 Information Created While You Use Hollout

As you use the app, we also collect information that helps the service work, stay secure, and support the features you use. This can include:

When you use chat, we temporarily hold messages on our servers so they can be delivered. After delivery, we remove them from our servers.
Your business updates, reviews, group activity, event registrations or passes, workout buddy requests, reports, blocks, and safety feedback
Your IP address, device and app information, sign-in sessions, push notification tokens, app settings, and related abuse-prevention signals
Photos, videos, files, voice notes, and similar media you choose to upload or send through supported features
Voice or video call metadata, and real-time audio or video streams needed to connect calls when you use those features
Verification materials you choose to submit, including government-issued ID files for account verification requests
Backup and restore records generated by Hollout when you use those features, so your data can be saved and restored in the app
Chat Safety settings and private safety nudges created on your device when that feature is enabled

We may also use device, session, and network information to protect the platform, limit repeated account abuse from a single device, and detect suspicious sign-in activity.

When Chat Safety is on, the app may check chat text on your device for scam, pressure, unsafe meetup, or similar risk signals. Those checks are private safety nudges for you, can be turned off in Chat Safety settings or supported chat menus, and are not sent to Hollout servers for interpretation.

1.3 Age and Eligibility

Hollout is for adults only. We use your birth date to check that you are at least 18 years old before you can complete account setup.

If you are under 18, you may not create an account or use Hollout
If we learn that an account belongs to someone under 18, we may restrict, suspend, or remove it
If you believe an underage person is using Hollout, contact [email protected]

02 How Location Works

Hollout is built around what is nearby, so location matters. We try to handle that in a way that gives you a useful experience without taking control away from you.

Approximate Location First

When you first start using Hollout, we may use your IP address to get a rough sense of where you are. That helps us show a basic nearby experience without asking for GPS access right away.

Precise Location, If You Allow It

If you choose to turn on precise location, we can give you a more accurate local experience. When that setting is on:

We use GPS or similar device location data only after you give permission
That more precise location replaces the rough IP-based location while it is enabled
You can switch it off any time in your device settings

03 What Different People May See

Some parts of Hollout are social, and some are business-facing. We let you control how you appear in those different contexts, including when other people nearby come across your profile through discovery.

Your Regular Profile

In normal discovery and social interactions, including nearby discovery, other people using Hollout may see the public profile details you choose to make visible, such as your main photo, bio, occupation, interests, and similar profile information.

Your Business-Facing Profile

When you interact with businesses, Hollout can show the business-facing profile you set up instead of your usual social profile. In normal discovery, businesses generally see the business-facing details you choose to set for those interactions. You can manage things like:

Business-facing name: The name shown in business-related interactions
Business-facing bio: A separate description for business contexts
Business-facing photo: A separate profile image for business-facing surfaces

04 How Discovery Works

We use things like your location, profile details, filters, interests, and available plan features to show you people, groups, events, workout requests, businesses, and updates that feel relevant to you.

Activity and Discovery

To make discovery, moderation, and abuse prevention work properly, we keep records of actions such as views, reviews, reports, event registrations, pass checks, reminders, and safety signals. Some parts of the app may only show counts or summaries, but we may still keep the underlying records behind the scenes so the service works as intended.

Profile Views and Search Limits

Viewing another person's profile does not send that person a notification or alert.
Hollout does not support open people lookup by name. People are generally discovered through nearby and discovery surfaces, and in search they may only appear through their profession or the discovery keywords they choose to use.
Professional discovery is turned on by default. That means nearby people may be able to find your profile by searching for your profession unless you turn that setting off in your profile visibility settings.
Your visibility settings still affect whether and how your profile can appear in discovery.
On rare occasions, if someone has just joined Hollout or is in a region where there are not enough nearby people yet, we may show them a small number of visible profiles from farther away until more nearby people appear.
Because of that fallback, your visible profile may sometimes appear to people who are far away from you. You can turn off Connections from far away in your Privacy settings after you register.

05 Service Providers and Sharing

We do not sell, rent, or trade your personal data. We do use trusted service providers so the app can function, stay secure, process subscriptions, show ads where supported, connect calls, and review safety issues.

Sign-in providers: Google and Apple may process sign-in credentials and authentication signals when you choose those login methods.
Infrastructure providers: Hosting, database, file storage, backup, delivery, security, email, and support providers may process data needed to operate Hollout.
Firebase services: Firebase Auth, Firebase Cloud Messaging, and Firebase Crashlytics may process authentication, push notification, crash, device, and reliability data.
Subscription providers: App stores and RevenueCat may process purchase identifiers, entitlement status, receipts, renewal events, cancellation state, and related billing metadata.
Advertising providers: Google Mobile Ads or similar ad partners may process advertising identifiers, limited device or app data, impressions, clicks, and rewarded-ad completion events on supported free experiences.
Call providers: Real-time communication providers may process call connection metadata and live audio or video streams while a call is active.
Location and geocoding providers: Location, geocoding, and mapping tools may process coordinates or place data when needed for nearby discovery or location search.
Safety and moderation providers: We may use automated tools or AI providers to help review business updates, abuse signals, or safety reports. Chat Safety nudges described above run on your device unless a separate feature clearly says otherwise.
Legal and safety disclosures: We may disclose information when required by law, to protect users, to investigate abuse, to respond to valid legal requests, or to enforce our policies.

06 Your Choices

You can update much of your information in the app, change notification settings, manage device permissions, block or report other people, and delete your account from Settings. If you cannot access the app, you can also use our account deletion page to request help.

Profile visibility settings: You can manage how your profile appears in discovery, including turning professional discovery off if you do not want your profile to appear in profession-based nearby search.
Connections from far away: You can turn this on or off in Privacy settings at any time. It is turned on by default so your profile can help new or low-activity regions feel less empty when nearby options are not available yet.
Chat Safety: You can turn private on-device safety nudges on or off in Chat Safety settings, and in supported individual chat menus.
Account deletion: When you delete your account, it is removed from live use and discovery as quickly as our systems can process it.
Limited leftovers: If we are legally required to keep a narrow record for abuse handling, disputes, or compliance, we will keep only what we reasonably need.

07 How Long We Keep Data

We keep data only as long as we reasonably need it for the feature, safety, legal, billing, backup, dispute, or compliance reason involved. The exact period can vary, but these are the practical rules we follow:

Account and profile data: Kept while your account is active, then removed from active systems after a valid deletion request unless a limited record must be kept.
Messages: Temporarily held for delivery and removed from our servers after delivery, except recent messages attached to a report, abuse review, or legal hold.
Reports and moderation records: Kept as long as reasonably needed to investigate abuse, prevent repeat harm, handle appeals, and meet legal obligations.
Verification materials: Kept only as long as needed to review verification, prevent fraud, maintain a verification decision, or meet legal obligations.
Subscription and billing records: Kept as long as needed for entitlement, refund, tax, accounting, fraud-prevention, or store-compliance purposes.
Device, crash, security, and logs: Kept for limited periods needed to secure, debug, and operate the service.
Backups: Removed or overwritten on a delayed cycle, so deleted data may remain in protected backup copies for a limited time before expiry.

08 Keeping Data Safe

We use reasonable safeguards to protect your information. That includes things like access controls, encrypted connections, abuse-prevention tools, and more careful handling of sensitive items such as verification files and notification tokens.

Privacy Support

Questions about privacy, your data, or a rights request?

EMAIL PRIVACY