Account
Deletion.

Last Updated: June 4, 2026

This page explains how to delete your Hollout account, what to do if you no longer have access to it, and what happens after we receive a valid deletion request.

01 If You Can Still Sign In

The fastest way to delete your account is inside the app:

  • Open My Account
  • If you have an active subscription, open Premium Access first and manage or cancel it through your app store settings
  • Select Delete Account
  • Complete the identity confirmation step with your sign-in provider
  • Confirm the deletion request

02 Active Subscriptions

Deleting your Hollout account does not automatically cancel billing handled by Apple or Google.

  • If you have an active subscription, cancel it through your App Store or Play Store subscription settings before deleting your account
  • In the app, you can also open Premium Access to manage your subscription
  • Store billing and refunds are handled by the store provider under its own rules
Apple Subscriptions Google Play Subscriptions

03 If You Cannot Access the App

If you cannot sign in, email [email protected] with the subject line Account Deletion Request.

To help us find the right account, include information such as:

  • The email address linked to your Google or Apple sign-in
  • Your username, if you have one
  • Which sign-in provider you normally use
  • Any other identifying detail that helps us verify ownership

We may ask for a reasonable verification step before deleting an account we cannot safely identify.

04 What Happens After a Valid Request

  • Your account is removed from live use and discovery
  • We wipe associated account data from our active systems as part of the deletion flow
  • Messages waiting for delivery, active profile media, business content, reviews, workout requests, event records, catalog items, and similar active records are removed or detached as our systems process the deletion
  • Backups may take longer to expire because they are overwritten on a protected backup cycle
  • If we are legally required or reasonably need to keep a narrow record for abuse handling, child safety, image-abuse removal, disputes, billing, fraud prevention, security, or compliance, we keep only what we reasonably need

05. Deletion Support

Need help with a deletion request or cannot regain access to your account?

EMAIL PRIVACY